What Is Table Tracker?
Table Tracker is an advanced table location technology that is designed to speed up food delivery in fast-casual restaurants and elevate the guest experience. Food runners simply check a prominently displayed Table Tracker computer screen, immediately locate the order and the corresponding table on the provided map, and deliver food quickly. Diners get their fresh, hot food faster; and, food runners no longer have to wander around the restaurant looking for table tent numbers.
The system includes a touch-screen PC monitor, receiver, Table Tracker devices, Starter/Clearing Units, a To-Go Unit and a map of the restaurant to help food runners find tables.
The Table Tracker device, is smaller than a CD and less than a half-inch thick. Once placed on the table, the device detects the table number and then sends information to the kitchen display. There’s nothing on the table taking up premium table space. Table Tracker ensures tables are turned faster and orders are delivered promptly with as few food runners as possible.
How Does Table Tracker Work?
1) Your guest places an order and the cashier gives them a Table Tracker with an assigned order number. A timer is started for that order.
2) Your guest selects a seat and places the Table Tracker on their table. The device reads the table number and sends that information to the touch-screen PC in the expeditor area.
3) When the order is ready, the runner checks the screen to find the table in which the food needs to be delivered. Runners no longer have to hunt for the correct table and your guests receive their food hot and fast.
4) The order is quickly delivered to the customer with no unnecessary wandering. The runner returns the Table Tracker to the Clearing Unit which deletes the order from the touch-screen PC and stops the timer.
What Our Customers Have To Say:
Table Tracker helps our customers get in and get out so they can get back to work and their daily lives. — Chris Nicholas, Deli Manager, Jasonβs Deli
The Table Tracker system helps our line guys as far as motivation and knowing which tickets they need to prioritize. — Chris Nicholas, Deli Manager, Jasonβs Deli
The best thing about Table Tracker: Being able to get to a customer on time and able to focus on other details as a food runner. β Ashley, Jasonβs Deli Shift Supervisor
Table Tracker has improved our operations overall. Customers express their gratitude for the noticeably improved level of service. By delivering food more quickly, customers are consistently getting their meals on time and at the right temperature. We love the color-coded screen, and the live reporting keeps our staff on their feet. We no longer need to search for customers, food leaves the kitchen quicker, tables turn faster and customer satisfaction scores are clearly increasing! I definitely recommend Table Tracker for any fast-casual restaurant. β Steve Fricker, Corner Bakery Franchisee